In observance of Juneteenth, KAT fixed-route and paratransit service will be operating on a Sunday schedule.

Customer Service at Knoxville Station will be open from 8 AM to 12:00 PM. Administrative offices will be closed. 

The extended grace period for paper tickets on buses has ended. All passengers must now use katpay or exact change on board to pay their fare.

Effective immediately, no day passes or change cards will be issued for cash payments on the bus. The cash fare remains $1.00 for regular fare and $0.50 for discount fare, with transfers not included. KAT Customer Service cannot provide change.

Frequent riders are encouraged to use katpay to access 1-Day and 30-Day pass rates. katpay uses fare capping and stops charging after the daily and monthly limits are reached, ensuring you always pay the lowest fare. You will never pay more than $2 per day or $30 in a 30-day period, or for discount fare, never more than $1 per day, or $15 in a 30-day period.

katpay can be used on your phone through the Transit app OR as a reloadable card that you can get from customer service. Funds can be added to katpay accounts in multiple ways, including at participating retail locations, online, or at KAT Customer Service.

Riders who qualify for discount fare must contact KAT Customer Service to enable discount fare rates on their katpay account.

Click here to get more information on katpay

Key Dates to Remember:

• January 31, 2025: Last day to use paper tickets on board buses.
• February 2, 2025: Last day to trade in UNUSED paper tickets or change cards for credit in your katpay account at KAT Customer Service.
• May 1, 2025: Last day to receive a $4.00 credit when you purchase a katpay card, create an account, and register the card through the katpay Web Portal. AND last day to receive a $4.00 credit for creating a new katpay mobile account in the Transit app. Must contact KAT Customer service to receive credit.