What do I do if the driver isn't coming to the door?
If a passenger is having any problems with their transportation, they should call the LIFT Department at 865-215-7850 and speak with the supervisor. The LIFT is a door to door service and drivers are required to fulfill these job duties.

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1. Who is eligible for the LIFT paratransit service?
2. What do I do if the driver isn't coming to the door?
3. What do we do if a passenger is ready early?
4. What time is my LIFT vehicle coming?
5. Why is there a 30 minute window?
6. How do I apply for the LIFT Service?
7. How long does it take to get approved for the LIFT paratransit service?