Service Modifications

January 2020 Service Changes

In an effort to provide the best public transit service possible, the following service modifications will go into effect on January 6, 2020.

Route 12 - Western: To improve on-time performance and connections as well as streamline the route, the current detour routing through Western Heights will be a permanent change, using Virginia to Murphy.  Due to the recent street realignment of Western Avenue, portions of Virginia and Tennessee will no longer be served.

Route 13 - Beaumont: Adjust the service area of the route to cover additional areas along Middlebrook Pike, including Big Oak Apartments and Helen Ross McNabb’s Veterans’ Service Center, while terminating the route at Central Street and Dameron near the Knox County Health Department.  Additional new bus stops will be added along Middlebrook Pike. Transfers to Route 20 – Central provide direct service to Knoxville Station with almost immediate transferring.  Direct service provided to Public Works Building outbound only, with inbound service along Middlebrook Pike. Additional evening trip on weekdays.

Route 20 - Central: Remove the service extension to Melstone and McClain, keeping the route consistent throughout the day.

Route 34 - Burlington: Remove a 3-block portion at Catalpa, Kirk and Lilac streets, keeping the bus straight on Fern to improve route performance.

Route 42 - UT/Ft. Sanders Hospitals: Provide 30-minute service on weekdays. Continue service through 11:15 p.m. in the evening, weekdays and Saturdays and add new Sunday service 8:15 a.m. - 8:15 p.m. 

Route 90 - Crosstown: Change routing to serve Walbrook Superstop (at Wal-Mart west), rather than West Town Mall by following Middlebrook to Gallaher View.  Eliminate service through West Hills along Vanosdale and at West Town Mall. Add new bus stops along Middlebrook Pike. This eliminates a double-transfer to Route 16 – Cedar Bluff while still providing connections to West Town Mall via Route 11 – Kingston Pike. Saturday schedule adjustment to create consistency with weekday service. New routing through I-640 Plaza to improve efficiency, along with service along Third Creek rather than Ed Shouse Drive to Middlebrook.