KAT Customer Service

When you purchase a bus ticket or put your money in the fare box to ride KAT, what do you expect? As you can see in the mission statement above, KAT is committed to providing you more than just a way to get from one place to another. KAT is committed to providing you with a positive experience on mass transit, including a safe ride, courteous operators, easily-accessible information, and clean, comfortable buses that are on time.

A SAFE RIDE
We’ll do everything in our power to ensure that you have a safe ride with KAT. The operator will not put the bus in motion until you’ve had an opportunity to sit down at the first available seat. If you pass the first seat, the bus may start moving, so make sure you use the handholds on the back of the seats. For safety reasons, we try to keep the front seats available for use by the elderly and persons with disabilities, and the bus operator may ask other passengers to move so all passengers can be seated quickly. Our operators are trained professionals, and they will always operate the bus in a safe manner. They won’t speed or drive recklessly even when behind schedule. In fact, KAT has won the Elizabeth H. Dole Silver Safety Award twice, in 1993 and 1995. You trip will be a safe one.
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COURTEOUS OPERATORS
Our operators should always act in a friendly and courteous manner. Operators should be able to handle basic questions about the system, about fares, about upcoming detours, and should have a public schedule for the route the bus is on. The bus operator, though , cannot be expected to plan your trip for you. You need to know where you’re going and which buses

you need to take to get there, and our Customer Information staff at 637-3000 will be happy to give you that kind of information before you board.

Also keep in mind that the bus operator has a very important job, and it’s safest if you don’t engage an operator in too much conversation that might distract him/her from the job.

INFORMATION
At KAT we strive to provide you with information that is accurate, timely, and easy to access. Information on KAT schedules and routes is available from many sources:

1. Schedule racks located around town at area grocery stores, libraries, banks, and other public places.

2. This website contains all route and schedule information plus additional information on KAT services, fares, and programs.

3. KAT information line: 637-3000. KAT has a telephone information staff whose purpose is to get correct information out to you, the passenger.

4. Bus operators. Bus operators should have a schedule of the route they are driving.

5. Transfer point information center. This information center contains updated information on buses leaving the transfer point, routes, and detour information, as well as various community events and special KAT programs.

We work hard to guarantee that all of this information is correct and timely, and any changes to routing and scheduling will be posted on buses and at the transfer point at least one week before the change takes effect.
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Buses are cleaned every night inside and out to always provide you with clean vehicles.

KAT works hard to provide you with buses that are cool in the summer and warm in the winter. We’re working to replace older buses with a more modern fleet with padded seating, big windows, and a smooth ride.

KAT follows a strict preventive maintenance program. But should a bus break down, a replacement bus will be dispatched immediately. Things can happen, and things do go wrong, but we’ll get you there, with as little delay as possible
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Take the first available seat, so you are seated safely and we can get the bus moving quickly.

Be at the bus stop a few minutes early in case your watch doesn't match KAT time. Also, have your fare, transfer or pass ready.

When you signal for the bus to stop, stay seated until the bus has stopped, and then exit by the rear door, so passengers getting on at the front won't be in your way.

Don't eat or drink on the bus. Despite all our efforts, we can't keep the bus clean without your help.

When it's hot and the air conditioner is running, please don't open windows.

Plan ahead by using 637-3000 to find out which buses you'll need to reach your destination.

Major service and route changes, if needed, are made in February and August. Be sure to check ahead to see if your route is changing.

Make sure your transfer is still valid...it's good for the next connecting bus on a continuous strip, no stopovers or return trips.

If you have a problem with an operator regarding fares or anything else, note the bus number, bus route, date and time, and then call us at 637-3000 to resolve the problem. Avoiding arguments with the operator will help get you and fellow passengers to your destination on time.
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	History & Interesting KAT Facts		Overview of KAT Services
	Company Information		Easy Steps to Riding KAT
	News & Links		Customer Service
	Bikes on KAT		Services for Riders with Disabilities
	Fares and Passes		Rider Alerts